Switch-Gig was a project that collaborated with gig-workers to explore and understand their current work experiences, the role of technology in this, as well as how future digital technology can better support the workers themselves.
One of the aims of the project was supporting gig worker advocacy by designing bespoke research and engagement tools, to work with couriers to understand their experiences, and then communicate their working experiences.
We developed a set of bespoke design probes (including maps, diaries, and photos) to understand the experiences of gig economy workers (who work for food platforms such as Deliveroo and UberEats).
We then used this research data to develop a toolkit for couriers to collect and analyse their own data to better communicate their experiences to public officials and policymakers focusing on digital strategies around cities and work.
As part of the Switch-Gig we were looking at methods and tools for capturing the experiences and expertise of gig economy couriers.
Tools and frameworks
Speculative Design, Game Design, Critical Geography, Co-design, Design Fiction